Our managed services suite of products contains four levels of engagement:
absoluteSERVE · absoluteASSIST · absoluteCARE · absoluteSUPPORT
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Download the absoluteSERVE brochure
Helps us monitor your IT infrastructure 24/7/365 and we can help keep your key business tools like email and internet up and running by working to reduce the amount of issues that you experience.
With our absoluteSERVE Program we’ll have technicians looking after your network with issues BEFORE they affect your productivity. Higher Levels of Employee Productivity: By allowing us to watch your network, we will reduce the business impact of IT failure by shortening the mean time from failure to issue resolution.
Cost Savings: Monitoring will allow us to immediately determine the root cause of any network issue, thereby reducing the timely task of issue diagnosis from hours to mere minutes—resulting in cost savings in the end. Introducing Accountability and Transparency into your ISP or Other hosted Applications: Because we can monitor the connectivity of your internet connection and other hosted applications, we can provide reporting around the actual delivery of such services—all designed to ensure you are receiving the level of service you are paying for. Access to Wealth of IT Expertise and Experience: Our staff has over 75 years of combined experience and is accredited by Dell, Cisco, Compaq, Hewlett-Packard, Microsoft, Double-Take and others. (We use the N-Central engine).
Download the absoluteASSIST brochure
Dramatically improved efficiency of your MIS group with-out additional headcount. A window into your network that provides immediate incident detection through automatically-generated notifications & alerts. Increased incident avoidance. Comprehensive trending reports and analysis: to help rationalize current and future IT expenditures. Cost effective access to specialized skills, should you re-quire them.
Download the absoluteCARE brochure
Ensuring sustained and continuous access to your discrete business service applications such as accounting, scheduling, communication, email, web applications and others Guaranteed predictability of your IT spending—No more emergency fees! No maintenance overage, or fees for soft-ware updates. One monthly fee is all you pay! Providing the highest priority response for network issues—if something unpreventable does occur on your network, you will move to the top of the service queue, where we will immediately begin work on resolving the issue and getting you back to business fast. Optimizing network performance—we provide unlimited preventative maintenance activities on those devices that support your critical business applications. Total support for your employees with unlimited Helpdesk access.
Download the absoluteSUPPORT brochure
Peace of mind: Let us be your network watchdog, allowing you to focus on your core business revenue-generating activities and leave the fire-fighting to us. Like all businesses your size, you depend on your network to perform at its peak. How often have you wanted to send an important email only to find that the email server was down? How often have you wanted to access some important client information, but the database or file was inaccessible? In today’s competitive environment, you cannot afford to fall behind, and a partnership with System Concepts will help prevent this. System Concepts has developed an un-matched level of expertise in serving the unique needs of businesses through our exclusive absoluteSUPPORT program.